Clear Cut Auto LLC (Clear Cut Auto) – Terms & Conditions
Free estimates provided by Clear Cut Auto are not a final price. A final quote will be issued following an in-person diagnostic visit or confirmed service appointment.

 

Payment
Payment is due at the time of service, either before service or immediately after the customer has inspected the completed work. Unpaid balances after inspection constitute a breach of this agreement. Card payments may be subject to a processing fee up to 3.3% +$0.30.

 

Cancellation & Rescheduling
By booking an appointment, the customer agrees to pay any diagnostic fee and/or the cost of parts ordered on their behalf if they cancel, reschedule, or otherwise prevent the scheduled service from being completed. A $35 rescheduling fee applies to any appointment that is changed after booking. Clear Cut Auto reserves the right to waive this fee at its sole discretion.

 

Right to Refuse Service
Clear Cut Auto reserves the right to refuse or discontinue service on any vehicle at any time, for any reason, at the technician’s sole discretion. In the event Clear Cut Auto refuses service, no rescheduling fee will be charged and any parts ordered solely for that job that have not yet been installed will be refunded in full or returned. The customer will not be charged for any labor in a refusal situation.

 

Worksite Conditions
The customer agrees to ensure the vehicle is accessible, on a reasonably flat and stable surface, with keys available at the scheduled appointment time. Clear Cut Auto reserves the right to refuse service and reschedule if the worksite is deemed unsafe, inaccessible, or unsuitable for the repair at hand. In the event Clear Cut Auto arrives and cannot perform the service due to conditions outside its control, the $35 rescheduling fee will apply. Service will not be performed in severe weather or conditions that pose a safety risk to the technician or vehicle.

 

Vehicle Photography
Clear Cut Auto will photograph the vehicle before, during, and after all service is performed. These photographs are taken for documentation purposes and remain the property of Clear Cut Auto. By booking a service appointment, the customer consents to this photography. These photos may be used in any dispute resolution process.

 

Parts
All parts used will be of the quality tier agreed upon at the time of booking. The customer assumes responsibility for parts costs on any ordered components in the event of a customer-initiated cancellation.

 

Customer-Supplied Parts
If the customer elects to supply their own parts, they must be disclosed and agreed upon prior to the appointment. Clear Cut Auto assumes no responsibility for the quality, fitment, or failure of customer-supplied parts. The labor warranty described below does not apply to any repair performed using customer-supplied parts. Clear Cut Auto reserves the right to refuse installation of any customer-supplied part it deems unsuitable.

 

Warranty & Comeback Policy
Clear Cut Auto stands behind its labor. If an issue arises directly related to work performed, Clear Cut Auto will return to inspect and correct the issue at no additional labor charge within 30 days of the original service date. This warranty covers labor only and does not apply to parts failure, customer-supplied parts, or issues unrelated to the specific repair performed.

 

Liability
Clear Cut Auto is not liable for pre-existing conditions, unrelated mechanical failures, or issues discovered after service is completed that are not connected to the work performed. The customer acknowledges that vehicles presented for service may have pre-existing conditions unknown to the technician.

 

Authorization
The person booking service must be the registered owner of the vehicle or an authorized representative of the registered owner. By completing a booking, the customer confirms they are at least 18 years of age and have the legal authority to authorize repairs on the vehicle in question. Clear Cut Auto is not responsible for any disputes arising from unauthorized bookings.

 

Governing Law
This agreement is governed by and construed in accordance with the laws of the State of Michigan. Any disputes arising under this agreement shall be subject to the jurisdiction of the courts of Kalamazoo County, Michigan.